Susan - 3 Tier

Product Description & Care Information

Each handcrafted serving tray set includes the appropriate hardware, pre-drilled dishware, and assembly instructions needed to create your finished piece. Each set is thoughtfully assembled using second-hand/pre-owned dishware, making every tray unique in its pattern, character, and history.

Because the dishware is pre-owned, variations in color, glaze, markings, age, finish, and minor cosmetic imperfections are to be expected and are considered part of the character of each individual piece. These characteristics do not necessarily indicate a defect.

Dishware Condition & Lead Testing

Each dishware pattern and design offered has been tested for lead using an at-home lead testing kit. The testing performed on the applicable dishware yielded a negative result.

Please note that at-home lead testing kits are screening tools and are not equivalent to laboratory testing or certification. Accordingly, The Keys Etiquette Consulting, LLC does not represent or warrant that any dishware is completely free of lead or other potentially hazardous substances.

Customers should carefully review the product photographs and description before purchase and should use the product only as expressly outlined in these care and use instructions.

Glaze Crazing, Cracks & Imperfections

Some pieces may display fine lines or cracking within the glaze, commonly referred to as crazing. This is a characteristic that may occur naturally in certain types of ceramic or porcelain glaze and may be present in pre-owned dishware.

The drilling process required to create each serving tray may also result in minor cracking or other visible imperfections. Any significant cracking resulting from drilling will be disclosed and pictured in the individual product listing.

Due to the nature of handmade products and the use of pre-owned materials, each serving tray is unique. No two sets are guaranteed to be identical, and variations in pattern, color, finish, glaze, markings, and condition are to be expected.

Care & Use

To maintain the beauty and integrity of your serving tray, the following care instructions must be followed:

• Hand wash dishware and hardware only.

• Dry all components thoroughly immediately after washing.

• Do not microwave.

• Do not place in an oven.

• Do not use on a hotplate, stovetop, or other direct heat source.

• Do not use to display or serve hot foods or hot items.

• Intended exclusively for cool or room-temperature foods and decorative serving purposes.

Failure to follow these instructions may result in damage to the dishware, hardware, or finished serving tray and may increase the possibility of cracking, breakage, or other damage. Even though the dish may indicate otherwise, please follow the guidelines listed above to ensure safety.

Purchase Acknowledgment

By purchasing this product, the customer acknowledges and agrees that:

1. The serving tray is handmade using second-hand/pre-owned dishware.

2. Variations and imperfections consistent with the age and condition of the dishware are expected.

3. Any disclosed cracks, crazing, or other noted imperfections have been considered part of the condition of the product at the time of purchase.

4. The product must be used and cared for according to the instructions provided above.

5. The product is not intended for use with hot foods, hot surfaces, ovens, microwaves, or direct heat.

6. Product photographs and descriptions should be reviewed carefully prior to purchase.

The Keys Etiquette Consulting, LLC makes every effort to accurately represent each serving tray and disclose known imperfections. However, because these products are individually handmade from pre-owned materials, minor variations and imperfections may occur.

Please review the complete Terms & Conditions, including the applicable return and refund policy, before completing your purchase.

By completing a purchase, the customer acknowledges that they have had the opportunity to review the product description, photographs, care instructions, and applicable Terms & Conditions and agree to the terms applicable to their purchase.

We believe every detail matters—including the experience of receiving your order.

With your purchase from our Made to Gather Collection, every piece is thoughtfully created, carefully packaged, and prepared to make its journey from our collection to your home.

Processing & Shipping

Each order is carefully inspected, packaged, and prepared for shipment. Please allow 1-2 business days for your order to be processed before it ships.

Once your order has shipped, you will receive a confirmation email with tracking information.

Because many of our pieces feature vintage, pre-owned, or delicate dishware, we take extra care when preparing your order for its journey. Packaging materials and methods may vary depending on the size, shape, and fragility of your purchase.

Shipping Costs

Shipping costs are calculated at checkout based on the size, weight, destination, and shipping method selected.

Available shipping options and estimated delivery times will be provided at checkout before your order is completed.

Delivery times are estimates and may vary due to carrier delays, weather, holidays, or other circumstances outside of our control.

Carefully Packaged with Purpose

We know that opening a Made to Gather Collection package should feel just as special as the piece inside.

Each item is wrapped and secured with care using appropriate protective materials to help minimize the risk of damage during transit. Because our collection includes unique and often one-of-a-kind pieces, packaging may not look identical from order to order.

Vintage & Pre-Owned Materials

Many Made to Gather Collection pieces incorporate second-hand, vintage, or pre-owned dishware. These materials are intentionally selected for their beauty, character, history, and individuality.

As a result, variations in color, pattern, glaze, finish, markings, and minor signs of age or previous use may be present.

These characteristics are part of what makes each piece unique and are not considered defects.

Damaged Packages

While we take great care in packaging every order, shipping fragile and vintage materials always carries some risk.

If your order arrives damaged, please contact us within 3 days of delivery and provide photographs of the item, the interior packaging, and the exterior shipping box. Please retain all original packaging until the matter has been resolved.

We will review the information provided and determine the appropriate next steps.

Incorrect or Undeliverable Addresses

Please carefully review your shipping information before completing your purchase. The Keys Etiquette Consulting is not responsible for delays, additional shipping costs, or packages delivered to an incorrect address as a result of information entered incorrectly at checkout.

Questions About Your Order?

We want your Made to Gather experience to be as thoughtful as the pieces themselves. If you have questions about shipping, your order, or delivery, please contact us at info@thekeysetiquette.com

Thank you for purchasing from our Made to Gather Collection and for giving beautifully gathered pieces a place at your table.

Returns & Refunds

Because The Keys' handcrafted serving trays are made using individually selected pre-owned dishware and are assembled as unique products, all sales are considered final unless otherwise stated in the applicable product listing or required by applicable law.

Returns or refunds will generally not be provided based solely upon:

1. A change of mind;

2. Buyer preference;

3. Differences between the customer's expectations and the characteristics of pre-owned dishware;

4. Minor cosmetic imperfections;

5. Variations in color, pattern, glaze, markings, or finish;

6. Previously disclosed crazing or cracking;

7. Normal characteristics of vintage or second-hand dishware; or

8. Damage caused after delivery through improper building, use, or care.

If a product arrives materially damaged, materially different from its product description, or otherwise qualifies for a return under the Company's applicable Refund and Return Policy or applicable law, the customer should contact The Keys before returning the product.

No product should be returned without prior authorization from The Keys Etiquette Consulting LLC.

Any approved return must be returned in accordance with the Company's instructions. The Keys Etiquette Consulting LLC reserves the tight to deny a refund where a returned product has been altered, damaged after delivery, used contrary to the care instructions, or otherwise does not qualify for a return. Nothing in this section is intended to limit any rights or remedies that cannot lawfully be excluded under applicable law.