PRIVACY POLICY

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Effective Date: June 19, 2026

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The Keys Etiquette Consulting, LLC ("The Keys Etiquette Consulting," "Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, process, and safeguard information obtained through our website, online courses, coaching programs, consulting services, workshops, speaking engagements, events, social media platforms, and any related products or services (collectively, the "Services").

By accessing our website or using our Services, you acknowledge that you have read and understood this Privacy Policy.

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1. INFORMATION WE COLLECT

We may collect information directly from you, automatically through your use of our Services, and from third-party service providers.

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Personal Information You Provide

We may collect:

• Name

• Email address

• Telephone number

• Mailing address

• Billing address

• Business or organization information

• Payment information

• User account credentials

• Course enrollment information

• Survey responses

• Event registration information

• Communications submitted through contact forms, emails, social media, or customer support requests

• Photographs, testimonials, reviews, or other content voluntarily provided

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Payment Information

When you purchase products, services, coaching packages, memberships, courses, workshops, or event registrations, payment information is collected and processed by secure third-party payment processors.

We do not store complete credit card numbers or payment card security codes on our servers.

Payment processors may collect:

• Credit or debit card information

• Billing address

• Transaction history

• Payment verification information

Their collection and processing of information are governed by their own privacy policies.

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Course and Learning Data

When you enroll in online courses or educational programs, we may collect:

• Enrollment records

• Course progress

• Completion status

• Quiz or assessment results

• Certificates earned

• Attendance records

• Participation data

• Discussion forum activity

This information helps us deliver educational services and improve the learning experience.

Information Collected Automatically

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When you visit our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Operating system

• Referring website

• Pages viewed

• Time spent on pages

• Clickstream data

• Geographic location information derived from IP address

• Website usage patterns

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Cookies and Similar Technologies

We use cookies, pixels, tags, web beacons, and similar technologies to:

• Improve website functionality

• Remember user preferences

• Analyze traffic patterns

• Measure marketing effectiveness

• Enhance user experience

• Support security features

• Provide personalized content

You may disable cookies through your browser settings; however, some portions of our website may not function properly.

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2. HOW WE USE YOUR INFORMATION

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We may use information we collect to:

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Provide Services

• Deliver consulting, coaching, and etiquette training

• Administer online courses

• Process purchases and payments

• Manage registrations and enrollments

• Schedule appointments and consultations

• Issue certificates and course completion records

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Communicate with You

• Respond to inquiries

• Provide customer support

• Send service-related communications

• Deliver course materials

• Notify you of schedule changes

• Send administrative notices

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Marketing and Promotional Purposes

With your consent where required, we may send:

• Newsletters

• Educational resources

• Event announcements

• Promotions

• Product updates

• Company news

You may unsubscribe from marketing communications at any time using the unsubscribe link in our emails.

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Improve Our Services

We use information to:

• Analyze user behavior

• Improve website performance

• Develop new programs and offerings

• Enhance customer experience

• Conduct market research

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Security and Compliance

We may use information to:

• Prevent fraud

• Detect unauthorized access

• Protect our legal rights

• Enforce agreements and policies

• Comply with applicable laws and regulations

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3. LEGAL BASIS FOR PROCESSING

Where applicable under laws such as the General Data Protection Regulation (GDPR), we process personal information based on:

• Your consent

• Performance of a contract

• Compliance with legal obligations

• Protection of vital interests

• Legitimate business interests

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4. HOW WE SHARE INFORMATION

We do not sell your personal information.

We may share information with trusted service providers who assist in operating our business, including:

• Payment processors

• Course platform providers

• Email marketing providers

• Website hosting providers

• Cloud storage services

• Customer relationship management systems (CRM)

• Scheduling software providers

• Analytics providers

• Legal and accounting professionals

These providers receive only the information necessary to perform their services and are contractually obligated to maintain confidentiality and security.

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5. TESTIMONIALS, REVIEWS, AND SUCCESS STORIES

If you submit a testimonial, review, photograph, video, or success story, we may publish that content on our website, social media channels, marketing materials, or promotional content with your consent.

You may request removal of testimonials by contacting us.

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6. ONLINE COURSE CONTENT AND MEMBER ACCOUNTS

Certain Services may require account registration.

You are responsible for:

• Maintaining the confidentiality of login credentials

• Restricting access to your account

• All activity occurring under your account

Course materials, videos, worksheets, assessments, and educational content remain the intellectual property of The Keys Etiquette Consulting, LLC and may not be copied, distributed, or shared without permission.

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7. DATA RETENTION

We retain information for as long as necessary to:

• Provide Services

• Maintain business records

• Comply with legal obligations

• Resolve disputes

• Enforce agreements

Retention periods may vary depending on the nature of the information and applicable legal requirements.

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8. DATA SECURITY

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information.

Security measures may include:

• SSL encryption

• Secure payment processing

• Password protection

• Access controls

• Security monitoring

• Restricted employee access

Despite our efforts, no electronic transmission or storage method can be guaranteed 100% secure.

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9. CHILDREN'S PRIVACY

Our Services are intended for individuals age 13 and older.

We do not knowingly collect personal information from children under 13 without appropriate parental consent as required by law.

If we learn that information has been collected from a child in violation of applicable law, we will delete the information promptly.

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10. YOUR PRIVACY RIGHTS

Depending on your state or country of residence, you may have rights regarding your personal information, including:

• Access to personal information

• Correction of inaccurate information

• Deletion of personal information

• Restriction of processing

• Data portability

• Objection to certain processing activities

• Withdrawal of consent

To exercise these rights, please contact us using the information provided below.

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11. CALIFORNIA PRIVACY RIGHTS

California residents may have additional rights under applicable California privacy laws, including rights to know, access, correct, delete, and limit certain uses of personal information.​

We do not sell personal information as defined under California law.

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12. INTERNATIONAL USERS

If you access our Services from outside the United States, your information may be transferred to, stored, and processed in the United States.

By using our Services, you consent to such transfers.

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13. THIRD-PARTY LINKS

Our website may contain links to third-party websites, platforms, or services.

We are not responsible for the privacy practices or content of third-party sites. Users should review the privacy policies of those websites independently.

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14. CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time.

Changes become effective immediately upon posting unless otherwise stated. Continued use of our Services after changes are posted constitutes acceptance of the revised Privacy Policy.

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15. CONTACT INFORMATION

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact:

The Keys Etiquette Consulting, LLC

Email: info@thekeysetiquette.com

Website: www.thekeysetiquette.com

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16. NOTICE OF CONSENT

By accessing our website, enrolling in our courses, purchasing services, registering for events, subscribing to communications, or otherwise interacting with The Keys Etiquette Consulting, LLC, you acknowledge and agree to the collection, use, and disclosure of information as described in this Privacy Policy.