Effective Date: 20 June, 2026

Last Updated: 20 June, 2026

​

Welcome to The Keys Etiquette Consulting, LLC ("The Keys Etiquette Consulting," "Company," "we," "our," or "us"). These Terms and Conditions govern your access to and use of our website, programs, courses, coaching services, consultations, events, digital products, and related materials.

By accessing our website, registering for a service, purchasing a course, or engaging with our programs, you agree to be bound by these Terms and Conditions. If you do not agree, you should not use our services.

​

1. ELIGIBILITY

The Keys Etiquette Consulting primarily serves adults ages 18 and older. Certain programs may be available for younger participants with parental or legal guardian consent.

By purchasing or participating in any program, you represent that you are legally capable of entering into a binding agreement.

​

2. COURSE REGISTRATION AND PAYMENT

Enrollment in any course, coaching program, workshop, or consultation is confirmed only after payment has been received.

The Keys Etiquette Consulting reserves the right to refuse service, cancel registrations, or remove participants whose conduct is disruptive, inappropriate, abusive, discriminatory, or inconsistent with the values of the Company.

Accepted forms of payment may include:

• Credit cards

• Debit cards

• Electronic payment platforms

• Bank transfers

• Other approved payment methods

All prices are listed in U.S. Dollars (USD) unless otherwise specified.

Prices are subject to change without notice until a booking is confirmed.

​

3. PRIVATE CONSULTATIONS AND INDIVIDUAL COACHING

​

Cancellation Policy

​

Clients may cancel or reschedule a private consultation or coaching session by providing at least seventy-two (72) hours' written notice.

• Cancellations made at least 72 hours before the scheduled appointment will receive a full refund or credit toward a future appointment.

• Rescheduling requests must be submitted at least 72 hours before the scheduled appointment.

• Cancellations or rescheduling requests made within 72 hours of the appointment are non-refundable.

• No-shows are non-refundable.

• Sessions may only be rescheduled two (2) times. Additional rescheduling requests may require payment of a new session fee.

​​

4. GROUP PROGRAMS, WORKSHOPS, AND EVENTS

​

Cancellation Policy

​

For group courses, workshops, dining programs, and special events:

• Cancellations made fourteen (14) days or more before the event date will receive a full refund.

• Rescheduling requests must be submitted at least fourteen (14) days before the event date.

• Cancellations or rescheduling requests made within fourteen (14) days of the event are non-refundable.

• Failure to attend does not qualify for a refund, transfer, or credit.

The Keys Etiquette Consulting reserves the right to establish separate cancellation policies for certain specialty programs, retreats, corporate trainings, or certification events.

​

5. CORPORATE TRAINING PROGRAMS

Corporate training engagements may require a signed service agreement outlining the scope of services, deliverables, travel requirements, payment schedule, and cancellation terms.

Unless otherwise specified in a separate agreement:

• A non-refundable deposit may be required to secure training dates.

• Final payment is due according to the executed agreement.

• Corporate clients may not record training sessions without written authorization.

The Keys Etiquette Consulting may reference corporate clients in marketing materials unless otherwise prohibited by a written confidentiality agreement.

​

6. ONLINE COURSES AND DIGITAL PROGRAMS

Online courses, webinars, digital trainings, masterclasses, downloadable resources, and educational materials are provided for educational purposes only.

Access periods vary by program and will be stated at the time of purchase.

​

The Keys Etiquette Consulting reserves the right to modify:

• Course content

• Curriculum

• Delivery methods

• Program schedules

• Instructors

• Technology platforms

• Pricing

​

Refund Policy for Digital Products

Due to the immediate access provided to digital content:

• All online courses are non-refundable.

• All digital downloads are non-refundable.

• All webinars and virtual trainings are non-refundable.

• All memberships, subscriptions, and digital resource purchases are final sale.

Access to online materials may not be transferred, shared, sublicensed, sold, or assigned.

​

7. COURSE PARTICIPATION

Participants agree to conduct themselves respectfully and professionally.

The Keys Etiquette Consulting reserves the right to remove any participant from a course, workshop, coaching engagement, or event without refund if the participant:

• Harasses others

• Engages in discriminatory behavior

• Uses abusive language

• Disrupts the learning environment

• Violates these Terms and Conditions

​

8. INTELLECTUAL PROPERTY

All content provided by The Keys Etiquette Consulting is protected by copyright, trademark, and intellectual property laws.

This includes but is not limited to:

• Course materials

• Workbooks

• Worksheets

• Presentations

• Videos

• Audio recordings

• Training frameworks

• Assessments

• Templates

• Written content

• Website content

• Branding elements

• Logos

• Graphics

​

The Keys Etiquette Consulting retains all ownership rights.

Participants may not:

• Copy

• Reproduce

• Record

• Photograph

• Distribute

• Publish

• Share

• Sell

• Modify

• Repurpose

• Teach from

any portion of Company materials without prior written permission.

​

Unauthorized use may result in immediate removal from programs and legal action.

​

9. RECORDING POLICY

Audio recording, video recording, livestreaming, photographing training materials, screen recording, or reproducing any portion of Company content is strictly prohibited without written consent.

​

This prohibition applies to:

• In-person courses

• Virtual courses

• Webinars

• Workshops

• Coaching sessions

• Corporate training programs

​

10. CERTIFICATES

Certificates of participation or completion may be offered for select programs at the sole discretion of The Keys Etiquette Consulting.

Participation in a course does not guarantee certification, credentialing, employment opportunities, business outcomes, or professional advancement.

​

11. DISCLAIMERS

The Keys Etiquette Consulting provides educational and professional development services.

The Company does not guarantee:

• Employment

• Career advancement

• Income increases

• Business success

• Social outcomes

• Relationship outcomes

Results vary based on individual effort, application, circumstances, and participation.

All information is provided for educational purposes only and should not be construed as legal, medical, financial, psychological, or therapeutic advice.

 

12. WEBSITE USE

Users agree not to:

• Violate any applicable laws

• Attempt unauthorized access to systems

• Upload malicious software

• Interfere with website functionality

• Misrepresent their identity

• Use Company content without authorization

The Company reserves the right to suspend or terminate access for violations.

​

13. THIRD-PARTY SERVICES

Our website and programs may contain links to third-party websites, software platforms, payment processors, or resources.

The Keys Etiquette Consulting is not responsible for:

• Third-party content

• Privacy practices

• Products

• Services

• Availability

Users access third-party services at their own risk.

​

14. LIMITATION OF LIABILITY

To the fullest extent permitted by law, The Keys Etiquette Consulting, LLC and its owners, employees, contractors, affiliates, and representatives shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising from participation in any program or use of the website.

The Company's maximum liability shall not exceed the amount paid by the participant for the specific service giving rise to the claim.

​

15. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless The Keys Etiquette Consulting, LLC, its officers, employees, contractors, affiliates, and representatives from any claims, liabilities, damages, costs, expenses, or legal fees arising from:

• Your use of our services

• Your violation of these Terms and Conditions

• Your violation of any applicable law

• Your infringement of intellectual property rights

​

16. ACCESSIBILITY

The Keys Etiquette Consulting is committed to providing an accessible experience for all users.

If you encounter accessibility barriers while using our website or participating in our programs, please contact us and we will make reasonable efforts to provide accommodations where possible.

​

17. MODIFICATIONS TO TERMS

The Keys Etiquette Consulting reserves the right to update or modify these Terms and Conditions at any time.

Updated versions will be posted on the website with a revised effective date. Continued use of our services constitutes acceptance of any changes.

 

18. GOVERNING LAW

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the State of Ohio, without regard to conflict of law principles.

Any disputes arising under these Terms shall be resolved exclusively in the courts located within the State of Ohio.

​

19. CONTACT INFORMATION

The Keys Etiquette Consulting, LLC

Email: info@thekeysetiquette.com
Website: www.thekeysetiquette.com

Questions regarding these Terms and Conditions may be directed to the contact information above.