Effective Date: 20 June, 2026

Last Updated: 22 August, 2026

​

Welcome to The Keys Etiquette Consulting, LLC ("The Keys Etiquette Consulting," "Company," "we," "our," or "us"). These Terms and Conditions govern your access to and use of our website, programs, courses, coaching services, consultations, events, digital products, and related materials.

By accessing our website, registering for a service, purchasing a course, or engaging with our programs, you agree to be bound by these Terms and Conditions. If you do not agree, you should not use our services.

​

1. ELIGIBILITY

The Keys Etiquette Consulting primarily serves adults ages 18 and older. Certain programs may be available for younger participants with parental or legal guardian consent.

By purchasing or participating in any program, you represent that you are legally capable of entering into a binding agreement.

​

2. COURSE REGISTRATION AND PAYMENT

Enrollment in any course, coaching program, workshop, or consultation is confirmed only after payment has been received.

The Keys Etiquette Consulting reserves the right to refuse service, cancel registrations, or remove participants whose conduct is disruptive, inappropriate, abusive, discriminatory, or inconsistent with the values of the Company.

Accepted forms of payment may include:

• Credit cards

• Debit cards

• Electronic payment platforms

• Bank transfers

• Other approved payment methods

All prices are listed in U.S. Dollars (USD) unless otherwise specified.

Prices are subject to change without notice until a booking is confirmed.

​

3. PRIVATE CONSULTATIONS AND INDIVIDUAL COACHING

​

Cancellation Policy

​

Clients may cancel or reschedule a private consultation or coaching session by providing at least seventy-two (72) hours' written notice.

• Cancellations made at least 72 hours before the scheduled appointment will receive a full refund or credit toward a future appointment.

• Rescheduling requests must be submitted at least 72 hours before the scheduled appointment.

• Cancellations or rescheduling requests made within 72 hours of the appointment are non-refundable.

• No-shows are non-refundable.

• Sessions may only be rescheduled two (2) times. Additional rescheduling requests may require payment of a new session fee.

​​

4. GROUP PROGRAMS, WORKSHOPS, AND EVENTS

​

Cancellation Policy

​

For group courses, workshops, dining programs, and special events:

• Cancellations made fourteen (14) days or more before the event date will receive a full refund.

• Rescheduling requests must be submitted at least fourteen (14) days before the event date.

• Cancellations or rescheduling requests made within fourteen (14) days of the event are non-refundable.

• Failure to attend does not qualify for a refund, transfer, or credit.

The Keys Etiquette Consulting reserves the right to establish separate cancellation policies for certain specialty programs, retreats, corporate trainings, or certification events.

​

5. CORPORATE TRAINING PROGRAMS

Corporate training engagements may require a signed service agreement outlining the scope of services, deliverables, travel requirements, payment schedule, and cancellation terms.

Unless otherwise specified in a separate agreement:

• A non-refundable deposit may be required to secure training dates.

• Final payment is due according to the executed agreement.

• Corporate clients may not record training sessions without written authorization.

The Keys Etiquette Consulting may reference corporate clients in marketing materials unless otherwise prohibited by a written confidentiality agreement.

​

6. ONLINE COURSES AND DIGITAL PROGRAMS

Online courses, webinars, digital trainings, masterclasses, downloadable resources, and educational materials are provided for educational purposes only.

Access periods vary by program and will be stated at the time of purchase.

​

The Keys Etiquette Consulting reserves the right to modify:

• Course content

• Curriculum

• Delivery methods

• Program schedules

• Instructors

• Technology platforms

• Pricing

​

Refund Policy for Digital Products

Due to the immediate access provided to digital content:

• All online courses are non-refundable.

• All digital downloads are non-refundable.

• All webinars and virtual trainings are non-refundable.

• All memberships, subscriptions, and digital resource purchases are final sale.

Access to online materials may not be transferred, shared, sublicensed, sold, or assigned.

​

7. COURSE PARTICIPATION

Participants agree to conduct themselves respectfully and professionally.

The Keys Etiquette Consulting reserves the right to remove any participant from a course, workshop, coaching engagement, or event without refund if the participant:

• Harasses others

• Engages in discriminatory behavior

• Uses abusive language

• Disrupts the learning environment

• Violates these Terms and Conditions

​

8. INTELLECTUAL PROPERTY

All content provided by The Keys Etiquette Consulting is protected by copyright, trademark, and intellectual property laws.

This includes but is not limited to:

• Course materials

• Workbooks

• Worksheets

• Presentations

• Videos

• Audio recordings

• Training frameworks

• Assessments

• Templates

• Written content

• Website content

• Branding elements

• Logos

• Graphics

​

The Keys Etiquette Consulting retains all ownership rights.

Participants may not:

• Copy

• Reproduce

• Record

• Photograph

• Distribute

• Publish

• Share

• Sell

• Modify

• Repurpose

• Teach from

any portion of Company materials without prior written permission.

​

Unauthorized use may result in immediate removal from programs and legal action.

​

9. RECORDING POLICY

Audio recording, video recording, livestreaming, photographing training materials, screen recording, or reproducing any portion of Company content is strictly prohibited without written consent.

​

This prohibition applies to:

• In-person courses

• Virtual courses

• Webinars

• Workshops

• Coaching sessions

• Corporate training programs

​

10. CERTIFICATES

Certificates of participation or completion may be offered for select programs at the sole discretion of The Keys Etiquette Consulting.

Participation in a course does not guarantee certification, credentialing, employment opportunities, business outcomes, or professional advancement.

​

11. DISCLAIMERS

The Keys Etiquette Consulting provides educational and professional development services.

The Company does not guarantee:

• Employment

• Career advancement

• Income increases

• Business success

• Social outcomes

• Relationship outcomes

Results vary based on individual effort, application, circumstances, and participation.

All information is provided for educational purposes only and should not be construed as legal, medical, financial, psychological, or therapeutic advice.

 

12. WEBSITE USE

Users agree not to:

• Violate any applicable laws

• Attempt unauthorized access to systems

• Upload malicious software

• Interfere with website functionality

• Misrepresent their identity

• Use Company content without authorization

The Company reserves the right to suspend or terminate access for violations.

​

13. THIRD-PARTY SERVICES

Our website and programs may contain links to third-party websites, software platforms, payment processors, or resources.

The Keys Etiquette Consulting is not responsible for:

• Third-party content

• Privacy practices

• Products

• Services

• Availability

Users access third-party services at their own risk.

​

14. LIMITATION OF LIABILITY

To the fullest extent permitted by law, The Keys Etiquette Consulting, LLC and its owners, employees, contractors, affiliates, and representatives shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising from participation in any program or use of the website.

The Company's maximum liability shall not exceed the amount paid by the participant for the specific service giving rise to the claim.

​

15. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless The Keys Etiquette Consulting, LLC, its officers, employees, contractors, affiliates, and representatives from any claims, liabilities, damages, costs, expenses, or legal fees arising from:

• Your use of our services

• Your violation of these Terms and Conditions

• Your violation of any applicable law

• Your infringement of intellectual property rights

​

16. ACCESSIBILITY

The Keys Etiquette Consulting is committed to providing an accessible experience for all users.

If you encounter accessibility barriers while using our website or participating in our programs, please contact us and we will make reasonable efforts to provide accommodations where possible.

​

17. MODIFICATIONS TO TERMS

The Keys Etiquette Consulting reserves the right to update or modify these Terms and Conditions at any time.

Updated versions will be posted on the website with a revised effective date. Continued use of our services constitutes acceptance of any changes.

 

18. GOVERNING LAW

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the State of Ohio, without regard to conflict of law principles.

Any disputes arising under these Terms shall be resolved exclusively in the courts located within the State of Ohio.

​

19. CONTACT INFORMATION

The Keys Etiquette Consulting, LLC

Email: info@thekeysetiquette.com
Website: www.thekeysetiquette.com

Questions regarding these Terms and Conditions may be directed to the contact information above.

​

PRE-OWNED DISHWARE, PRODUCT CONDITION, USE, AND LIABILITY POLICY

​

1. New, Pre-Owned, and Handmade Materials

The Keys Etiquette Consulting, LLC ("The Keys," "Company," "we," "our," or "us") creates certain handcrafted serving trays and related products using second-hand, pre-owned, vintage, or previously owned dishware and new hardware.

 

Because these products incorporate pre-owned materials, each item is inherently unique. Variations in age, manufacturer, pattern, color, glaze, finish, markings, fading, discoloration, wear, and other characteristics may be present. Minor cosmetic imperfections consistent with the age and prior use of the dishware are considered part of the character of the product and are not necessarily considered defects. All hardware is new but repackaged after inspection for for dents or chips, scratches, and made sure to fit the pre-drilled hole. 

 

The photographs and descriptions provided with each product are intended to accurately represent the individual item being offered for sale. Customers are responsible for reviewing the photographs, product description, dimensions, condition information, and care instructions before completing a purchase.

 

Due to the nature of pre-owned materials and handmade construction, no two products are guaranteed to be identical.

​

2. Product Condition and Disclosure of Imperfections

Each serving tray is individually assembled and may require drilling, hardware installation, and other modifications to pre-owned dishware.

 

Existing characteristics of the dishware may include, without limitation:

• Minor scratches or surface wear;

• Fading or discoloration;

• Glaze variations;

• Crazing or fine lines within the glaze;

• Manufacturing irregularities;

• Age-related wear;

• Minor chips or imperfections where disclosed;

• Variations in pattern or color; and

• Other characteristics associated with previously owned dishware.

 

Glaze crazing refers to fine lines or cracks that occur within the glaze surface of certain ceramic or porcelain pieces. Crazing may occur naturally over time and may be present in pre-owned dishware.

 

The drilling process used to create the serving tray may also result in minor cracking, chipping, or other visible changes to the dishware. Where significant cracking or other material damage resulting from the drilling process is known and reasonably apparent, The Keys will make reasonable efforts to disclose and photograph the condition in the applicable product listing.

 

A customer purchasing a pre-owned or handmade product acknowledges that the item may contain characteristics that are not present in newly manufactured dishware.

​

3. Lead and Other Substance Testing

The Keys makes reasonable efforts to evaluate the dishware used in its products. Each dishware pattern or design offered for sale has been screened for lead using an at-home lead testing kit, and the applicable testing yielded a negative result.

 

However, customers expressly acknowledge that:

1. At-home lead testing kits are screening tools and are not equivalent to laboratory testing, certification, or regulatory testing.

2. A negative result from an at-home testing kit does not establish or guarantee that dishware is completely free of lead.

3. The Keys does not represent, warrant, or certify that any pre-owned dishware is free from lead, cadmium, or any other potentially hazardous substance.

4. Testing may not identify every potentially hazardous substance or condition associated with pre-owned dishware.

5. Customers who require laboratory-certified or otherwise verified testing should not rely solely upon the Company's screening process.

​

The Company's disclosure of its lead-screening process is provided for informational purposes and does not constitute a representation or warranty that any product is suitable for any particular use.

​

Customers who have specific concerns regarding lead or other potentially hazardous substances should obtain independent laboratory testing before using the product for food service.

​

4. Intended Use

Unless otherwise expressly stated in the applicable product listing, handcrafted serving trays sold by The Keys are intended for cool or room-temperature foods and decorative serving purposes only.

 

Products must not be:

• Used in a microwave;

• Used in an oven;

• Placed on a stovetop;

• Placed on a hotplate;

• Placed directly on or near a heat source;

• Used to serve hot foods or hot liquids;

• Used as cookware;

• Used for food preparation; or

• Subjected to direct or prolonged heat.

 

The serving tray is a decorative and serving accessory and is not represented as cookware or as a heat-resistant food-preparation product.

​

Customers are responsible for using the product only for its intended purpose and in accordance with all care instructions provided with the product.

 

5. Care Instructions

To preserve the condition and integrity of the serving tray, customers should:

• Hand wash all dishware and hardware only;

• Use gentle cleaning methods;

• Dry all components thoroughly after washing;

• Avoid sudden temperature changes;

• Avoid impact, dropping, or excessive force;

• Store the serving tray in a secure location when not in use; and

• Follow any additional care instructions included with the individual product.

​

Dishwasher use is not recommended.

​

Failure to follow these instructions may cause cracking, breakage, loosening of hardware, deterioration, or other damage and may void any applicable return, replacement, or refund eligibility to the extent permitted by law.

 

6. Breakage and Damage After Purchase

Ceramic, porcelain, glass, and other dishware materials may break, chip, crack, or otherwise become damaged through ordinary use, impact, temperature changes, improper handling, or failure to follow the Company's care instructions.

 

The Keys is not responsible for damage occurring after delivery when such damage results from:

• Improper use;

• Failure to follow care instructions;

• Dropping or impact;

• Excessive force;

• Exposure to heat;

• Use in an oven or microwave;

• Use on a stovetop or hotplate;

• Dishwasher use;

• Improper storage;

• Alteration or modification of the product;

• Normal wear and tear; or

• Other circumstances outside the Company's reasonable control.

 

Customers should inspect the product promptly upon receipt and before use.

 

7. Shipping Damage

Customers should inspect all packages and products immediately upon delivery.

If a product arrives damaged, the customer should contact The Keys as soon as reasonably possible and, preferably, within 48 hours of delivery.

 

Customers may be asked to provide:

• Photographs of the exterior shipping package;

• Photographs of the internal packaging;

• Photographs of the damaged product;

• A description of the damage; and

• Other information reasonably necessary to evaluate the claim.

 

The Keys will review reported shipping damage on a case-by-case basis. Where appropriate, the Company may offer a replacement, repair, store credit, or refund in accordance with the Company's applicable Refund and Return Policy.

 

Customers should retain all original packaging until a shipping-damage claim has been resolved.

 

8. Returns and Refunds

Because The Keys' handcrafted serving trays are made using individually selected pre-owned dishware and are assembled as unique products, all sales are considered final unless otherwise stated in the applicable product listing or required by applicable law.

 

Returns or refunds will generally not be provided based solely upon:

• A change of mind;

• Buyer preference;

• Differences between the customer's expectations and the characteristics of pre-owned dishware;

• Minor cosmetic imperfections;

• Variations in color, pattern, glaze, markings, or finish;

• Previously disclosed crazing or cracking;

• Normal characteristics of vintage or second-hand dishware; or

• Damage caused after delivery through improper use or care.

 

If a product arrives materially damaged, materially different from its product description, or otherwise qualifies for a return under the Company's applicable Refund and Return Policy or applicable law, the customer should contact The Keys before returning the product.

 

No product should be returned without prior authorization from The Keys.

​

Any approved return must be returned in accordance with the Company's instructions. The Keys reserves the right to deny a refund where a returned product has been altered, damaged after delivery, used contrary to the care instructions, or otherwise does not qualify for a return.

Nothing in this section is intended to limit any rights or remedies that cannot lawfully be excluded under applicable law.

 

9. Product-Specific Disclosures

Where an individual product listing identifies a particular condition, crack, chip, glaze imperfection, repair, discoloration, or other characteristic, that condition is considered disclosed to the customer before purchase.

 

Customers are encouraged to carefully review all photographs and written descriptions associated with the specific product before completing a purchase.

 

By completing a purchase, the customer acknowledges that they have had an opportunity to review the product's condition and disclosures and accept the product in its disclosed condition.

 

10. Assumption of Risk and Product Use

By purchasing or using a handcrafted serving tray from The Keys, the customer acknowledges that the product incorporates pre-owned dishware and that ceramic, porcelain, glass, and similar materials inherently carry a risk of cracking, chipping, breaking, or other damage.

 

The customer assumes responsibility for using and handling the product appropriately and in accordance with the Company's stated intended use and care instructions.

 

To the fullest extent permitted by applicable law, The Keys Etiquette Consulting, LLC shall not be responsible for injury, property damage, breakage, or other loss resulting from misuse, improper handling, unauthorized modification, failure to follow care instructions, or use of the product for a purpose other than its intended use.

 

Nothing in these Terms and Conditions excludes or limits liability that cannot legally be excluded or limited under applicable law.

 

11. No Warranty Regarding Pre-Owned Materials

To the fullest extent permitted by law, pre-owned dishware and materials are provided "AS IS" and "AS AVAILABLE," with all disclosed characteristics and imperfections.

​

The Keys does not provide a warranty that pre-owned dishware:

• Is free from defects;

• Is free from lead or other substances;

• Is suitable for a particular individual or purpose;

• Will remain free from cracking or breakage;

• Will have a particular useful life; or

• Will remain in the same condition indefinitely.

 

Nothing in this section eliminates any express warranty that The Keys may voluntarily provide in writing or any consumer protection rights that cannot legally be waived.

 

12. Customer Acknowledgment

By purchasing a handcrafted serving tray or other product incorporating pre-owned dishware from The Keys Etiquette Consulting, LLC, the customer acknowledges and agrees that:

1. The product is handmade and incorporates second-hand/pre-owned dishware.

2. Variations in age, color, pattern, glaze, finish, markings, and condition are expected.

3. Minor imperfections may be inherent to the pre-owned materials and handmade construction.

4. Any material condition issues disclosed in the product listing are accepted as part of the purchase.

5. The product has been screened for lead using an at-home testing kit, with applicable testing yielding a negative result, but such screening does not constitute laboratory testing or a guarantee that the product is free from lead or other potentially hazardous substances.

6. The product is intended only for cool or room-temperature foods and decorative serving purposes unless otherwise expressly stated.

7. The product must not be used in an oven, microwave, on a stovetop, on a hotplate, or with hot foods or hot items.

8. The customer is responsible for reviewing and following all care and use instructions.

9. The customer has reviewed the photographs and description of the specific product before purchase.

10. The customer understands that improper use, handling, storage, or care may result in damage or breakage.

11. Returns and refunds are subject to the Company's applicable Refund and Return Policy and these Terms and Conditions.

12. Nothing in these Terms and Conditions is intended to waive rights or protections that cannot legally be waived.

 

By completing a purchase, the customer confirms that they have read, understood, and agreed to this Pre-Owned Dishware, Product Condition, Use, and Liability Policy and the applicable Terms and Conditions.

 

13. Relationship to Other Policies

This section should be read together with The Keys Etiquette Consulting, LLC's:

• Terms and Conditions;

• Refund and Return Policy;

• Privacy Policy;

• Website Disclaimer; and

• Any product-specific description or care instructions provided at the time of purchase.

 

If a product listing contains a specific disclosure or instruction that is more restrictive than the general provisions contained herein, the more restrictive product-specific instruction shall apply to that product.

​

In the event of a conflict between this policy and applicable law, applicable law shall control.